Hey there, fellow fan! So, you’ve found that perfect piece of fandom—the mug that’ll make your morning coffee epic, the sweater that proudly declares your love for The Nightmare Before Christmas, or the ideal gift for that hard-to-shop-for dad. Awesome choice! Now, let’s get it to you.
At SOUVENIR SHOP, we’re not just about selling unique merch; we’re about delivering the joy of fandom right to your doorstep, no matter where you are in the world. We know you’re excited to get your hands on your new treasures, so we’ve made our delivery process as simple and transparent as possible.
Good to know: We’re a small, passionate team based in Bangor, but we ship our joy-sparking goods globally! (Please note: we are unable to deliver to a few remote locations and parts of Asia—check our full T&Cs for details).
How It Works: From Our Shelves to Yours
Once you’ve placed your order, our team of dedicated fans gets to work. We carefully pick and pack your items with a lot of love (and plenty of bubble wrap).
- Order Processing: Please allow 1-2 working days for us to process your order and get it ready for its journey to you.
- Dispatching Your Goodies: As soon as it’s packed, we’ll send you a confirmation email with your tracking details so you can follow its progress.
Your Shipping Options
We offer two great shipping methods to suit your needs, whether you’re after speed or saving those pennies for more merch!
🚀 Standard Shipping – £12.95
Perfect for when you just can’t wait to show off your new gear.
- Carrier: Shipped via trusted couriers like DHL or FedEx.
- Delivery Time: Your order should arrive within 10-15 working days after we dispatch it.
🐢 Free Shipping – On orders over £50!
Great for bigger hauls (because who can buy just one thing?).
- Carrier: Shipped via EMS.
- Delivery Time: Your order should arrive within 15-25 working days after we dispatch it.
- Simply spend £50 or more at checkout to unlock this option.
What If Something Isn’t Quite Right?
We work really hard to ensure you love everything you order. But we get it—sometimes something might not be a perfect fit (literally or figuratively). If your item isn’t quite what you hoped, our hassle-free returns policy has got you covered. You have 15 days from the day you receive your order to let us know and send it back to us.
Have More Questions?
Our friendly, human customer service team is here for you. Drop us a line at [email protected] and we’ll be happy to help!
Thanks for shopping with us. Now, go enjoy your fantastic new stuff!
Warmly,
The Team at SOUVENIR SHOP