Hello there, fellow fan! At SOUVENIR SHOP (located at 98 Garth Rd, Bangor, GB CH6E 1FA, and operating online at sweatersshop.com), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, make a purchase, or interact with us. By using our site, you agree to the practices described below.

Our shop caters to fans of pop culture, movies, TV shows, and gaming, offering a wide range of products like candles, coasters, cushions, dresses, sweaters, T-shirts, mugs, ornaments, posters, and more. We designed this policy to be clear and friendly, just like our brand, and to comply with privacy laws such as the GDPR (for EU/UK users) and other applicable regulations.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and improve our services. This includes:

  • Personal Information: When you make a purchase or create an account, we collect details like your name, email address, shipping address, phone number, and payment information (e.g., credit card details processed securely via encrypted gateways).
  • Transaction Data: Details about your orders, products purchased, and payment methods (e.g., Visa, MasterCard, JCB, or PayPal).
  • Technical Data: Information such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Communication Data: If you contact our customer service team at [email protected], we may keep records of those interactions.

2. How We Use Your Information

We use your data for purposes including:

  • Processing your orders and delivering products worldwide (excluding Asia and some remote areas).
  • Providing customer support and responding to inquiries.
  • Sending order updates, promotional offers (if you opt-in), and newsletters about new fandom merchandise.
  • Improving our website, products, and services based on user preferences and behavior.
  • Ensuring security and preventing fraud, in line with our commitment to safe transactions.

3. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share it with:

  • Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal, who handle transactions securely and in compliance with PCI-DSS standards.
  • Shipping Providers: Courier services to deliver your orders globally; they receive only necessary shipping details.
  • Legal Authorities: If required by law or to protect our rights, we may disclose information to comply with regulations.
  • Service Providers: Third parties who assist with website operations, marketing, or analytics, under strict confidentiality agreements.

For international orders, note that data may be transferred outside the UK, but we ensure adequate protection through encryption and compliance with privacy laws.

4. Data Storage and Security

We store your data securely on encrypted servers and retain it only as long as necessary for legal or operational purposes (e.g., order processing or tax requirements). All payment information is processed via PCI-DSS compliant gateways, and we never store full credit card details on our systems. While we implement measures like SSL encryption to protect your data, no online method is 100% secure, but we strive to use best practices to safeguard your information.

5. Your Rights

Depending on your location, you have rights under privacy laws, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in communications.
  • Objection: Object to certain uses of your data, such as for direct marketing.

To exercise these rights, contact us at [email protected]. We aim to respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us remember items in your cart, understand preferences, and improve our site. You can manage cookie settings through your browser preferences; however, disabling cookies may affect site functionality. We do not use intrusive tracking for advertising without consent.

7. Changes to This Policy

We may update this policy periodically to reflect changes in laws or our practices. The latest version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our friendly team at [email protected] or write to us at: SOUVENIR SHOP, 98 Garth Rd, Bangor, GB CH6E 1FA. We’re here to help!

Thanks for being part of our fandom family. Now, go enjoy unwrapping those awesome finds!

Warmly,
The Team at SOUVENIR SHOP